- Unwanted Goods are expected to be returned in their original packaging and should be returned within 30 days; 20% re-stocking charge on returns will usually apply, but this will be handled on a case-by-case basis and may depend on the Goods being returned.
- For items sent on a pallet, we request they be returned on a pallet to minimise carrier damage.
- Items delivered must be checked for damages and/or aesthetic imperfections BEFORE installation. Installed items are deemed to be ‘accepted’ and are non-returnable.
- Made-to-order items are non-returnable.
- Any discrepancies with orders (size, finish, quantity, etc.) should be reported within 48 hours of receipt.
- Please check your delivery carefully. If you notice any signs of damage to the items or packaging, please sign for the goods as ‘damaged’ as a precaution and report this to Yorkshire Radiators immediately (no claims can be made with our courier after 24 hours following delivery of the Goods).
- In the event that a product needs to be replaced due to a manufacturing fault, the replacement will be considered chargeable until the faulty item is returned to Yorkshire Radiators, at which time a credit note will be raised against the value of the replacement.
- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 working days.
- You will be responsible for paying for your own shipping costs for returning your item.
- Shipping costs are non-refundable.
- To return your product, please email at: firstname.lastname@example.org to inform us.
- Returns address:
Depending on where you live, the time it may take for your exchanged product to reach you may vary.